crcketx Terms and Conditions

Table of Contents

crcketx ("we", "our", or "platform") provides an online gaming and betting service for users in Bangladesh. These Terms are effective in accordance with Bangladesh Standard Time (BST, UTC+6). In the event of any dispute, the Bengali version of these terms and conditions shall be considered final.

Definitions and Interpretation

The meanings of the terms used in these Terms are described below. These definitions apply in both singular and plural forms.

Key Terms

• "Platform" refers to the crcketx website, mobile site, and all associated pages and services.
• "User" or "Member" refers to the person who registers and operates an account on the platform.
• "Account" refers to the user's personal gaming account.
• "Balance" refers to the total amount of funds held in the account.
• "Bonus" refers to additional funds or benefits provided by the platform.
• "Wagering Requirement" refers to the specific amount that must be wagered to make bonus funds withdrawable.
• "Service" refers to all gaming, betting, and financial transaction services provided through the platform.

Eligibility and Registration

Eligibility Requirements for Registration

To register on the crcketx platform, the user must meet all of the following conditions:

• The applicant must be at least 21 years of age.
• All information provided must be completely truthful, accurate, and up to date.
• A person may create only one account — multiple accounts for the same person are not permitted.
• The payment method used at the time of registration must belong to the user themselves.
• The user must voluntarily and knowingly agree to these terms and conditions.

Registration Process

During registration, the user must provide their correct name, mobile number, date of birth, and preferred payment method details. The platform may request additional documents for identity verification at any time. If verification is not completed, deposits or withdrawals may be temporarily suspended.

Account Management

At crcketx, the security of each user's account is entirely the responsibility of the user. Do not share your login details with anyone. If you suspect any unauthorised access, notify our support team immediately.

Password and Security

• Always keep your password confidential and change it regularly.
• Use a strong password — combining letters, numbers, and special characters.
• If you notice any unusual activity on your account, contact support immediately.
• Buying or selling login credentials from or to third parties is strictly prohibited.

Updating Account Information

If any of your personal details change (such as your mobile number or payment information), please inform our support team. The platform will not be responsible for any transaction delays caused by outdated or incorrect information.

Inactive Accounts

An account may be marked as "inactive" if there is no transaction or login for 12 consecutive months. The balance of an inactive account is preserved; however, identity verification may be required to reactivate it.

Deposit and Withdrawal Policy

crcketx ensures secure financial transactions through Bangladesh's major mobile banking services and bank transfers. All transactions are protected by SSL encryption technology.

Accepted Payment Methods

• bKash: Mobile banking — instant deposit supported.
• Nagad: Mobile banking — instant deposit supported.
• Rocket: Dutch-Bangla Bank's mobile service — deposits and withdrawals supported.
• Bank Transfer: Via any scheduled bank — processing time is comparatively longer.

Deposit Terms

• Deposited funds must come only from the user's own payment method.
• Deposits made through a third party are not accepted and may be returned.
• Save the transaction reference number at the time of deposit.
• If a deposit fails due to a technical error, notify support within 24 hours.

Withdrawal Terms

• Withdrawals can only be made using the same method used for the deposit (or an alternative approved by support).
• Account verification must be completed before making a withdrawal.
• If an active bonus is present, its wagering requirement must be completed before a withdrawal can be made.
• If an unusual betting pattern is detected, the withdrawal may be temporarily delayed for verification.
• The standard withdrawal processing time is 30 minutes to 3 hours; however, crcketx is not responsible for internal delays on the bank's side.

Bonuses and Promotions

To receive crcketx's bonus offers and promotional benefits, the terms in this section must be followed. The platform reserves the right to cancel a bonus if its terms are not met.

Welcome Bonus

• New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000.
• Example: Deposit ৳1,000 and the bonus is ৳1,500, giving a total balance of ৳2,500.
• Example: Deposit ৳12,000 or more and the bonus is a maximum of ৳8,000, giving a total balance of ৳20,000.
• The welcome bonus applies only once and only on the first deposit.
• To make the bonus withdrawable, bets totalling (deposit + bonus) x 20 must be placed (wagering requirement: 20x).

VIP Cashback Program

crcketx has 4 VIP tiers, each offering a weekly cashback benefit:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Advancement to a VIP tier is determined based on your gaming activity and contribution to the platform. Cashback is added to the account at a set time each week.

General Bonus Terms

• A bonus offer applies only once per user, per household, per device, or per IP address.
• If any manipulation or fraud attempt is made in relation to a bonus, the account will be closed immediately.
• No bonus funds may be withdrawn without completing the wagering requirement.
• The validity period of a bonus will be specified with each offer.
• The platform reserves the right to modify or withdraw any bonus offer.

Gaming Rules

crcketx offers various types of games including slots, cricket betting, live casino, fishing games, and Andar Bahar. Each game has its own rules, which are available before the game starts.

Betting Rules

• Once a bet is confirmed, it cannot be cancelled unless a technical error is proven.
• In cricket betting, if a match is cancelled or abandoned, all bets will be refunded at the original amount.
• In live casino games, the dealer's decision is final. If there is a dispute over a game result, the game log will be reviewed.
• If a game is interrupted midway due to a technical error, the bet amount is generally refunded.

Fair Play and Integrity

crcketx is committed to ensuring a safe and fair play environment. Our game providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others — are internationally recognised. Game results are determined impartially using Random Number Generator (RNG) technology.

Restrictions

• The platform reserves the right to set a maximum bet limit on any game.
• Unusually high bet amounts may require additional verification.
• In cases of consecutive wins, the platform may verify the account before confirming a withdrawal.

Prohibited Activities

Involvement in any of the activities described below will result in immediate account closure, potential forfeiture of all balances, and legal action where necessary.

• Operating multiple accounts on behalf of the same person (multi-accounting).
• Registering using false or forged identity documents.
• Misusing bonus benefits — such as claiming bonuses through multiple accounts.
• Money laundering or depositing funds from illegal sources.
• Using software bots or automated systems to influence game results.
• Attempting to infiltrate, hack, or manipulate the platform's software.
• Attempting to steal or take over another user's account credentials.
• Harassing or threatening other users.
• Creating fake or phishing sites using the platform's name or logo.

Privacy and Data Protection

crcketx places great importance on the protection of your personal information. We keep your information secure using SSL encryption and modern security technology.

Data Collection and Use

• The personal information you provide is used solely for account management, payment processing, and customer service.
• Your information is not sold to any third party.
• Information may be provided to authorities upon request in cases of legal requirement.
• Cookie and session data are used to improve the user experience.

To learn more about our privacy practices, please read the Privacy Policy page.

Limitation of Liability

crcketx makes every effort to operate a reliable platform; however, the platform's liability will be limited in the following circumstances:

• Any loss caused by internet disconnection or issues with the user's device.
• Delays or failures caused by third-party payment gateways.
• Unexpected technical errors or downtime during server maintenance.
• Force majeure — war, natural disaster, government directive, or other uncontrollable circumstances.
• Any loss resulting from a user sharing their login credentials with someone else.

Account Closure and Suspension

Closure at the User's Request

Any user may close their account at any time. Remaining balance should be withdrawn before closing. To close your account, contact our 24/7 live chat or email [email protected].

Suspension at the Platform's Initiative

The platform may temporarily suspend or permanently close an account under any of the following circumstances:

• A clear violation of these terms and conditions.
• Failure to cooperate with identity verification.
• Suspicion of fraud, money laundering, or bonus abuse.
• An order from a court or law enforcement agency.
• The user's own request under the responsible gaming policy.

Consequences of Suspension

Valid balance (excluding bonuses) will generally be returned, unless fraud or illegal activity is proven. If fraud is proven, all balances may be forfeited.

Dispute Resolution

crcketx takes all user complaints seriously. We always prioritize resolving disputes through mutual agreement.

Complaint Process

• Step 1: Contact the support team directly via 24/7 live chat.
• Step 2: Email a detailed description of the issue to [email protected] — include the transaction ID and screenshots.
• Step 3: The support team will investigate and provide a decision within 72 hours.
• Final Stage: If needed, the matter will be escalated to higher authority for review.

Changes to Terms

crcketx reserves the right to change, amend, or update these terms and conditions at any time. After any change, the updated date will be published at the top of this page.

• For significant changes, an effort will be made to notify registered users.
• If you continue to use the platform after any changes, you will be considered to have agreed to the new terms.
• If you do not agree to the new terms, you may close your account and withdraw your remaining balance.
• Only the latest version of these terms is in effect — older versions are automatically superseded.

For any questions about these terms and conditions, please contact our 24/7 support team. For more information, please read our FAQ, Privacy Policy, and Responsible Gaming pages.